Visit our head office
32, Ezra Street, 4th Floor, Room No 454, Kolkata, West Bengal 700001
Office Hours
Mon - Sat: 9:00 AM - 6:00 PMSunday is closed
// SUPPORT & ESCALATION MATRIX
Tiered Support Escalation
Customer Support
Response: 4 hours
Handles:
- •Product info
- •Order status
- •General complaints
Technical Support
Response: 24 hours
Handles:
- •Technical specs
- •Quality concerns
- •Warranty claims
Management
Response: 48 hours
Handles:
- •Unresolved L1/L2
- •Bulk order issues
- •Delivery disputes
Executive
Response: 72 hours
Handles:
- •Critical matters
- •Legal concerns
- •Strategic partnerships